Customers Demanding Product Transparency? Here's How to Get Started


product transparency toxnot

Customers are driving businesses to report on the materials and chemicals used in their products. What information do you need to demonstrate that your product line is preferred? How do you document the chemicals in your products in a clear way that customers can understand?

The mindset. First, set your company up to succeed on your product transparency mission. Embrace the ability to be more open about your products’ impacts both within your organization and with your customers. You will be opening up to learning more about your products and while you may not like your initial findings, you’ll have a tremendous opportunity to change materials to more sustainable ones.

Customers love truly authentic brands so connect by being both honest about where your chemicals management is today and aspirational about how you’re going to improve it.

The information. Customers are used to comparing nutrition label on food items. They can readily see which ingredients were used, as well as specific information based on serving size. For building products, consumers want to know where it was made, how long it’s expected to last, and what potentially harmful ingredients are in it. In general, remember that customers want to see that you have the information to design better products, even if they don’t analyze every label or disclosure.

Your suppliers. Work with your supply chain to understand the materials used to make your product. If your suppliers don’t want to include proprietary information, that’s fine, as long as they identify chemical hazards so you can take them into your design and disclosures.

Align all of your products’ chemicals with matching hazard data from reliable sources including CA Prop 65, US EPA, US NIH and many others across the globe. Identify any that are flagged for concern and look for similar alternatives that are more sustainable. It reduces the risk for your company to be using safer alternatives, and your customers will be grateful to purchase products that are healthier for them and the environment.

The results. Report your results in a clear way. Using a standardized labeling system helps level the playing field. The Declare Label for building products was designed with this in mind. It takes into account environmental impacts and human toxicity including: the place where the product was manufactured, its life expectancy, disposal options, carbon footprint and the ingredients used to make the product. It provides customers with the information they want to make informed choices.Prosoco Declare label product transparency sustainability

Be a leader. Become the first mover in your industry. Harvard University and other progressive institutions are adhering to the aggressive Living Building Challenge to design new facilities, which requires chemical disclosures, like the Declare Label, on all products. Many other organizations are meeting LEED (Leadership in Energy and Environmental Design) standards. The Declare Label is now accepted by LEED, making its use more widely recognized.  

Simplify the Process. Creating Declare labels across a product portfolio has been time-consuming, with lots of manual calculations in excel and sending emails to suppliers. The recent partnership between Toxnot and the International Living Future Institute simplifies the process by allowing users to see previews of their final label and run checks for red-listed chemicals throughout their data collection process.   

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Toxnot advances chemical transparency in the global supply chain, so you can design and sell better products.
Our software-as- a-service helps manufacturers and suppliers reduce costs and risks by streamlining safer product design and development.